In the event that you've ever had a shared website hosting account before or you've dealt with any kind of online service, you probably know from personal experience that for some things it is better to consult with a live person on the telephone rather than exchange support tickets or e-mail messages. If you want to find out more about a specific service before you purchase it or in case something small-scale has to be done, for instance, it'll be far easier and quicker to get it done live. When you're given the option to get in touch with representatives over the phone, it's also very likely that you are dealing with a real website hosting supplier, not a reseller. The type of support that you will get over the telephone differs between different providers - from standard issues to expert technical support. Generally most suppliers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are managed through electronic mail and / or tickets.
Phone Support in Shared Website Hosting
As we have live telephone support 14 hours per day, you can contact us and talk with our customer support representatives to find out more about all Linux shared website hosting packages that we supply and ensure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we now have phone numbers on as many as 3 different continents so that you can call the one closer to you - in the United States of America, the UK or Australia. If you're already an existing customer, you'll be able to phone us about general and billing issues, and even about some technical issues. If the situation is strictly technical or it needs more time to analyze, you'll have to use our ticketing system, which will allow both you and our tech support team to track the info supplied by both sides.