In case you have a site, a problem could always occur and it doesn’t necessarily need to be related to the web hosting service itself. For instance, something may go wrong when you update an Internet app or some crucial data might be modified or erased incidentally. Irrespective of what the essence of the problem might be, you’ll need to touch base with the respective technical support staff and request them to recover a backup or to help you fix the problem that you are confronting. How quickly they’ll do that will predetermine the time that your sites will be unavailable. For particular websites such as social networking sites or web stores, a continual outage period can often mean losing customers and money. That is why, it’s exceptionally important that you use the services of a hosting company that provides not only a good technical support service, but also a fast one.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from us, you can forget about waiting for hours and hours on end, or even a whole day, to obtain a reply to an e-mail or a ticket. No matter when you contact us, we’ll lend you a helping hand within maximum one hour with any technical and sales queries that you might have. In reality, our real response time scarcely ever surpasses twenty to thirty minutes. As we are on duty 24-7-365, you’ll always get assistance in a timely fashion and we know exactly how important that is in the digital world. Soon after you contact us, we’ll respond to your questions. If you come across any technical problem, we will take care of it instead of you, or we’ll give you all the needed information if there’s something that you have to do on your end.