If your hosting provider supplies live chat support, you can talk with an agent in real-time and learn useful info or get an issue resolved timely. The main advantage of using chat as an alternative to calling to consult with a live person is that you need just a computer with world wide web access, therefore you will not pay any rates when you're in another state or country. What's more, it will be a lot easier to copy and paste details like domain names, usernames or error messages in other words details which are sometimes difficult to share with the other side on the phone. The real-time chat is also a much quicker option to contact the web hosting provider's support crew as compared to using a ticketing system. What's more, in case some situation needs a bit more time to be resolved, you're able to do something else entirely while you wait for guidance on the live chat, so you will not waste time - something that is not possible in case you are on the telephone.

Live Chat Support in Shared Website Hosting

As we consider the fact that a number of issues can be resolved when you talk with a live person, we offer a live chat service for all of our potential and current customers. The chat is online every day and our support agents will help you with a number of questions and issues. If you aren't our customer yet, you can find out more about our shared website hosting packages and the hosting environment in general so that you can be certain that your sites will operate properly on our servers. If you already have an account and you have some questions or you encounter any kind of problems with some of our services, you will be able to join us on our live chat and we can provide you with the needed details or help you troubleshoot the problem. You will have to open a support ticket for specific issues which need longer time or the expertise of a sysadmin, still for a number of basic troubles you will get help on the spot.