If you have purchased a web hosting plan and you’ve got certain questions in regard to a given feature/function, or in case you have come across a certain obstacle and you need assistance, you should be able to get in touch with the respective help desk support staff. All web hosting companies deploy a ticketing system irrespective of whether they provide other ways of contacting them apart from it or not, because the most efficient way to fix a problem most often is to open a ticket. This method of correspondence renders the replies exchanged by both sides simple to track and allows the technical support engineers to escalate the situation in the event that, for example, an administrator needs to get involved. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which suggests that you’ll need to use at least two separate accounts to contact the customer support staff and to actually administer the hosting space. Constantly logging in and out of different accounts could sometimes be a bore, not to mention the fact that it requires a lot of time for most web hosting providers to answer ticket requests.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you will never need to log out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can effortlessly access any support ticket while browsing through your website files or tweaking different settings. The ticketing system is being closely monitored 24/7 by our customer service team representatives and the ticket response time is maximum 1 hour, but it seldom takes more than 20 minutes to receive support. In stark contrast with some web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and request information relating to any billing or technical issue. Moreover, you can see a collection of help articles, which will help you solve the most common obstacles yourself.