24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance without delay, that's why our shared website hosting services come with 24/7 technical support along with several options for communication. If you don't have an account yet, you can phone us or come on our live chat and consult with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up getting a service which you can't use. If you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. Unlike the majority of providers out there today, we respond to all of the tickets within one hour, so you will not need to wait for an entire day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in VPS Web Hosting
In case you purchase a virtual private server from us, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the USA, the UK and Australia along with a live chat service. When you're an active customer and you need help with some technical issue that requires more time to analyze or resolve, you can open a ticket through your billing account or you can send an email message and we'll handle the trouble and send you an answer within one hour. The answer time is guaranteed 24/7, including holidays and weekends, but for the vast majority of issues it takes less than 30 minutes to get support. Our support service covers your VPS plus all pre-installed software it features, so if you need help with third-party software, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max reply time warranty, you will get quick support when you acquire a dedicated server from our company. Our customer and tech support teams are accessible 24/7/365, so every time you open a support ticket through your billing account or you send an e-mail message about any issue with the server or the pre-installed software on it at any time of the day, you will receive an answer within the hour, even during holidays. Our ticketing system is the more suitable option when the issue involved needs a longer period of time to be resolved or when it should be forwarded to our administrators, since it's easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up and troubleshooting and similarly to the basic support, this service is available 24/7 as well.