1 hour ticket response
Our team of customer service technicians is devoted to delivering swift answers to all your inquiries. We will review your tech support ticket immediately after it’s been delivered and will reply with a solution to the problem within less than one hour after the technical support ticket submission. In reality, our average customer support ticket response time is twenty minutes.
A Premium–Quality Customer Service
Our customer service staff members have substantial experience in the Linux shared website hosting packages world and are skillful enough to offer a quick solution to your problem. If, however, the case at hand is not within the competency of a technician, the tech support ticket will be sent to a developer or sysadmin for further assistance.
An Intuitive Help Center
Built into the Web Hosting Control Panel is an easy–to–browse Help Center, which offers you a variety of sources of information. You can browse through a constantly updated knowledgebase featuring web hosting account administration articles and web site administration articles, check out the how–to video tutorials or have a glance at the F.A.Q. section.