Customer Support Channels
A 1–Hour Ticket Response Guarantee
All your assistance requests will be replied to within maximum 60 minutes after the ticket or email is received. If your issue needs additional assistance from a system administrator, we will direct the support ticket or the email to the person in charge, right away and we will leave a comment to notify you that more time will be required for reaching a solution. And if you order the Optional Managed Services package, any of the services included there will be carried out whenever you want.
A First–Class Client Care Service
Our technical support staff will be online for you twenty–four–seven if you need assistance while working with the Web Hosting Control Panel or with any of the apps that we have pre–installed on your behalf on the dedicated hosting server. And if you need assistance handling all the routine administration tasks on your server, you can take a glance at our Optional Managed Services package, that includes data backup hard disk drive space, OS updates on a weekly basis, installation and troubleshooting services, server monitoring and rebooting services, etcetera.
An Easy–to–Navigate Help Area
We have provided the Web Hosting Control Panel with an extensive knowledge base, which features comprehensive explanations of all its features and functionalities. Besides, we have prepared exhaustive video tutorials that will further teach you how to perform a particular task or solve a frequently encountered problem. The instructional articles and the video tutorials are readily reachable from every section of the Web Hosting Control Panel through the Videos and Help buttons located in the top right corner.